Privacy Policy

Introduction

ENGENHO DA BARRA COMERCIO E SERVICOS LTDA ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our restaurant, bar, convenience store, or use our event and catering services.

By using our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

As a multi-service establishment offering restaurant, bar, retail, and events services, we may collect the following types of information:

• Customer Information: Name, CPF, contact details for reservations and events.
• Transaction Information: Food, beverage, and retail purchase records.
• Event Information: Party details, guest counts, and special requirements.
• Catering Information: Event specifications, menu selections, and delivery details.
• Payment Information: Card payments processed through secure terminals.
• Age Verification: ID verification for alcohol purchases as required by law.

How We Use Your Information

We use the collected information for the following purposes:

• To prepare and serve food and beverage orders
• To process retail purchases
• To plan and execute events and parties
• To provide catering and buffet services
• To manage reservations and bookings
• To issue receipts and fiscal documentation
• To comply with age verification laws

Restaurant & Bar Services

We collect order information to prepare your food and drinks accurately. For alcoholic beverages, we verify age as required by Brazilian law. We maintain responsible alcohol service practices in compliance with regulations.

Age Verification

For alcoholic beverage service, we verify that customers are 18 years or older as required by law. ID information is checked but not retained after verification. We reserve the right to refuse service to anyone unable to provide valid age verification.

Events & Party Venue

When you book our venue for events, parties, or celebrations, we collect event details including date, time, guest count, and special requirements. Event contracts may require additional contact and billing information. Event records are maintained for service quality and billing purposes.

Catering & Buffet Services

For catering and buffet services, we collect event details, menu selections, and delivery information. Dietary restrictions and allergy information are collected to ensure safe food preparation. Catering contracts are maintained for service and billing records.

Convenience Store

Retail purchases in our convenience store are processed like standard retail transactions. Age-restricted products require ID verification. Purchase records are maintained for inventory and fiscal purposes.

Event Planning Services

For fairs, exhibitions, and organized events, we collect detailed planning information. Vendor and participant data may be collected as needed. Event planning records are maintained for coordination and follow-up.

Payment Processing

Card payments are processed through secure payment terminals that comply with payment card industry standards. We accept cash, PIX, and major credit/debit cards. We do not store complete credit card numbers.

Fiscal Documentation

For purchases and services, we issue fiscal receipts (nota fiscal/cupom fiscal) as required by tax regulations. CPF information may be requested and transmitted to tax authorities as required by law. We retain fiscal records as required by Brazilian tax legislation.

Food Safety

We comply with food safety regulations (ANVISA) and maintain appropriate records for food handling and hygiene. Allergen information is documented for customer safety. Food safety records are maintained as required by health authorities.

Data Security

We implement appropriate security measures to protect customer information against unauthorized access, alteration, disclosure, or destruction. Event and catering contracts are stored securely. Access to customer information is limited to authorized staff.

Data Retention

Transaction and fiscal records are retained for the periods required by Brazilian tax regulations. Event and catering contracts are retained for contractual and accounting purposes. Records can be deleted upon request, subject to legal requirements.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:

• With event vendors and suppliers for your event needs
• With delivery services for catering orders
• With payment processors for transaction completion
• With tax authorities for fiscal compliance
• With health authorities for food safety compliance
• When required by law or legal process

Your Rights

In accordance with Brazilian data protection laws (LGPD - Lei Geral de Proteção de Dados), you have the right to:

• Access personal data held by us
• Request copies of event contracts and transaction records
• Request correction of inaccurate information
• Request deletion of data (subject to legal requirements)
• Request information about how your data is processed
• File a complaint with the National Data Protection Authority (ANPD)

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or regulatory requirements. Significant changes will be posted in our establishment. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy, wish to exercise your rights, or have concerns about how we handle your information, please contact us: